Meta User Data Deletion Instructions

1. What this covers

This page explains how to request deletion of data that SiteHub may access through Meta platforms, including Facebook and Instagram, when a customer authorises SiteHub to use that connection.

2. How to request deletion

To request deletion of Meta-connected data, email info@sitehub.co.za from the email address associated with your SiteHub account and include:

• Your full name
• Your business name
• Your SiteHub account email address
• Your Facebook Page or Instagram account name, if relevant
• A clear statement that you are requesting deletion of Meta-connected data

3. What happens next

Once we verify the request, we will delete applicable Meta-connected data that SiteHub stores or uses for your services, unless we must retain part of it for legal, security, billing, or contractual reasons. We aim to complete valid deletion requests within 30 days.

4. Revoke Meta permissions

You can also remove SiteHub's access directly inside your Facebook or Instagram settings. Revoking the connection there prevents future access, while the deletion request process covers data already held by SiteHub.

5. Automated callback URL

If Meta requires an application callback URL, SiteHub provides one at https://app.sitehub.co.za/api/meta/data-deletion. That endpoint issues a confirmation code and a status URL for tracking.

6. Related pages

See our Privacy Policy for broader information about how SiteHub collects, uses, shares, and protects personal information.